At Golootloo.pk , customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, so we have created a fair and simple Return & Exchange Policy. Please review the details below before requesting a return, exchange, or refund.
Eligibility for Return & Exchange
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Clients can request a return or exchange within 7 days of receiving the order.
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The product must be in its original condition, unused, unworn, and with all tags, seals, and packaging intact.
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Returns will not be accepted if the product shows signs of use, damage, or tampering.
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Certain items such as personalized, customized, or hygiene-sensitive products may not be eligible for return or exchange.
Refund Policy
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If a client requests a refund, the product price will be refunded after deducting delivery charges.
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Delivery/shipping charges are strictly non-refundable.
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Refunds are issued to the original payment method used at checkout.
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Once the returned item is received and inspected, the refund will be processed within 2–5 business days.
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If the refund takes longer due to bank or payment gateway delays, we will provide confirmation from our end as proof of refund initiation.
Exchange Policy
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Clients may request an exchange within 7 days of receiving the product.
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The product for exchange must meet the same eligibility conditions as returns.
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If the replacement product is of higher value, the customer will need to pay the price difference before shipment.
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If the replacement product is of lower value, the difference will be refunded (excluding delivery charges).
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Exchange shipping costs are the responsibility of the client unless the product delivered was defective or incorrect.
Process to Initiate Return or Exchange
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Contact our customer support team via email, phone, or WhatsApp within 7 days of delivery.
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Provide your order number, product details, and reason for return or exchange.
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Our team will share the return address and courier guidelines with you.
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Once we receive the returned product, it will be inspected for eligibility.
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After approval, we will either initiate your refund or dispatch your exchange item.
Non-Returnable & Non-Exchangeable Items
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Customized or personalized products.
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Items purchased on sale, promotion, or clearance (unless damaged/defective).
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Items that are not returned in their original packaging.
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Products that are damaged due to customer misuse, mishandling, or negligence.
Important Notes
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We recommend keeping the courier receipt and tracking number until your return/exchange process is completed.
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In the event of receiving a damaged or defective product, please report it to us within 24 hours of delivery with photos/videos as proof.
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We reserve the right to decline returns or exchanges that do not meet the above conditions.
Contact Us
For any questions, concerns, or return/exchange requests, please reach out to us:
Email : Golootloo92@gmail.com
Phone : +92 318 2621803